Terms and Conditions

IMPORTANT INFORMATION

Tickets can only be purchased through Beyond the Border website and Taliesin Arts Centre, Swansea.

Early Bird Tickets will go on sale on Friday 28 October 1pm.

Prices will go up in February and May.

Taliesin Arts Centre’s Box Office will charge a 10% Admin and credit card fees are additional.
Tickets for the Festival can-not be purchased through National Trust Dinefwr.

There is limited capacity on our campsite and Live-in Vehicles site.

If you would like to book over the phone in advance, please contact Taliesin Arts Centre Box Office on (Opening Hours are 1pm-5pm Monday to Friday UK GMT. Phone lines closed on weekends).

WHAT DOES MY TICKET INCLUDE?

Due to limited capacity on our campsite and live-in vehicle site there is an additional charge and this must be booked with your weekend ticket to secure your place.

Campsite tickets and live-in vehicle tickets is admission to campsite and live-in vehicle site from Friday 7 July 2023 11am – Monday 10 July 11am.

There will be on-site shower and toilet facilities

Weekend and Day tickets allow Festival programme access from Friday 7 July 6pm, Saturday 8 July 10am-midnight and Sunday 9 July 10am – midnight.

Car parking is free for Weekend and Day Ticket holders. It’s a 5 minute walk from the festival entrance.

If you are visiting the festival site and you do not have a weekend or day ticket there is a £5 parking fee, unless you are member of the National Trust.

Access to Newton House, Dinefwr

A full list of Camping Facilities can be found here

TERMS AND CONDITIONS

In addition to these Terms and Conditions, festival attendees agree to adhere to our ‘Festival Etiquette Rules’. These are available on the Beyond the Border website, in the festival programme and will be displayed in the festival Box Office during the event.

Please take time to familiarise yourself with them so that we all have an enjoyable festival.

These Terms and Conditions do not affect your statutory rights as a consumer; for further information about your statutory rights, contact Citizens Advice or the Department for Business Innovation and Skills.

From 1 October 2022 Beyond the Border updated the Terms and Conditions.

It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.

1. General

1. The main festival field programme will be accessible from 6pm-12 midnight on Friday 7 July 2021 and 10am-11pm on Saturday 8 and Sunday 9 July 2023.
2. Beyond the Border reserves the right to change the programme line-up before and during the festival where reasonably necessary.
3. Audiences will also be reminded about the safety measurements and onsite etiquette one month before the festival and any updates thereafter.
4. Beyond the Border working with National Trust Dinefwr are working to make it our most accessible festival ever. We are also working to ensure that our events programme is more accessible for our audiences, with more BSL as well as introducing audio description, touch tours, captioning and making use of a host of digital tools and technology. Full details of our facilities and access requirements can be found at beyondtheborder.com.
5. Parkland Dinefwr is a working farm and as such will have livestock in adjacent fields, therefore all dogs should be kept on a lead whilst on site.
6. No trading may be carried out on site except by Beyond the Border authorised traders.
7. Attendees consent to being filmed, photographed and recorded while at festival activities for use in Beyond the Border’s promotional materials. In addition, a number of the events will be video live-streamed online for audiences who will be unable to attend the live event.
8. Attendees are permitted to bring alcohol for personal consumption into the campsite but not into the main festival site or National Trust buildings.
9. Attendees must respect stewards’ guidance on site.
10. In keeping with the ethos of oral storytelling, Beyond the Border strictly prohibits the unauthorised use of audio/visual recording equipment during performances.
11. Smoking is not permitted anywhere on site. This includes e-cigarettes.
12. Beyond the Border has the right, but not the obligation, to monitor any inappropriate activity and content associated with Beyond the Border online. (i.e filming and broadcasting without consent, inappropriate behaviour online towards the festival and staff). We may investigate any complaints and take any action that we deem appropriate, which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access of the festival and/or requesting any materials are removed from online.
13. You should assume that everything you see and read on the Beyond the Border website and social media is copyrighted unless otherwise stated, and may not be used elsewhere except with permission. All rights reserved.

2. Tickets and wristbands

1. Access to Dinefwr Park is open to the public, as such you can access some of the Beyond the Border festival site for free however access to storytelling tents, workshops and some activities is only with a weekend or day pass. National Trust and CADW membership does not give you access to the spaces and activities however a reduced ticket prices is available.
2. Beyond the Border will offer a tiered pricing system based on the cheapest tickets being offered first as Early Bird Tickets from 28 October 2022. These will be the cheapest tickets and only available for a limited time. The price of the ticket will be the price set at the time you make your booking. All advertised prices exclude booking and admin fees, which are charged at the end of the transaction by Taliesin Arts Centre. Taliesin Arts Centre’s admin and credit card fees are 10% per transaction. No booking will be accepted until Taliesin Arts Centre/BtB have received full payment in cleared funds.
3. Festival attendees will have access to Dinefwr’s Newton House during the festival (National Trust opening hours only) which is included in the festival ticket.
4. Saturday and Sunday day ticket holders will be able to access the festival site from 10am until close of the festival programme. Camping is not permitted for day ticket holders.
5. Tickets will not be issued before the event. Festival attendees will need to present their booking reference/order number, proof of identification (bank card, driver’s licence etc.) and a National Trust membership card (if claiming a discount), and will then each be issued a wristband upon entry.
6. Wristbands must be always worn on the wrist during your attendance at the festival.
7. Children aged 5 and under may enter the festival for free. However, they are required to have a ‘Child (5 and Under) Ticket’ booked.
8. Children’s wristbands must be completed with a phone number for a responsible adult.
9. Festival attendees can go on and off site during the festival, but must keep their wristbands on and their booking reference on their person.
10. Tickets must only be purchased for personal use and not for onward sale, advertising, promotions, contests or sweepstakes.
11. Beyond the Border reserves the right to cancel any booking that we reasonably suspect to have been made fraudulently.

3  Refunds and Cancellation

1. We will not be offering refunds to the Beyond the Border Festival in 2023 and we strongly advise you take out insurance over for this event.
2. If for any reason the festival has to be cancelled, we will notify you by email or phone call in the first instance, before publishing cancellation information online. Is it your responsibility to notify us of any changes in contact details, name, email, phone number or address so we can notify you of changes.
3. If Beyond the Border has to cancel the event, then refunds would be given or option to transfer your ticket to the next festival.
4. Any required changes to the programme line-up will not entitle the booker to any discounts or refunds of the ticket prices.

4 Age Restrictions

1. Under 18s must be supervised by a responsible adult (aged over 21) at all times. Parents and Guardians assume responsibility at all times for minors at the festival who are attending with them. Beyond the Border does not accept any parental or supervisory duty of care or liability for any under 18’s on site.
2. We advise young people aged 18 and over to bring proof of age ID, as we will ask confirmation of their age if they look under 25.
3. Under 18’s are not permitted to purchase alcohol on site. A challenge 21 policy will be in place for all alcohol sales on site. It is illegal for anyone to purchase alcohol on behalf of under 18s.
4. Some parts of the artistic programme may have age restrictions due to mature content. This will be indicated in the festival programme.

5 Camping

1. There is limited Camping available and is offered on a first come first served basis. It is only available to customers who purchase weekend festival tickets.
2. Camping or Live-In vehicle tickets cannot be purchased with Day Tickets.
3. The festival campsite will open at 11am on Friday 7 July 2023 and close at 11am Monday 10 July 2023.
4. There is car parking near the campsite for festival campers. Vehicles are not allowed on the Campsite.
5. All vehicles need to use the Car Park, a 5 minute walk from the festival entrance and 5 minutes to campsite entrance.
6. Quiet hours on the campsite are 10pm until 8am. No use of instruments or personal loudspeaker devices during these times is allowed.
7. The camping regulations will be circulated to those camping in June 2023, when these Terms and Conditions will be updated to contain them.
8. A limited number of spaces are available for Campervans and living in vehicles are available and is offered on a first come first served basis. It is only available to customers who purchase weekend festival tickets.

6  Personal Data

• Any personal data you transmit to us by electronic mail or otherwise will be used by us in accordance with our Privacy Policy and by purchasing tickets you accept our Privacy Policy which is available for viewing PRIVACY POLICY
• Beyond the Border does not hold any personal financial information. All payments for tickets are made through the third party company, Taliesin Arts Centre/TicketSolve.

7 Public Safety and Liability

1. Beyond the Border wants to ensure the safety of its audiences, artists and staff and have created an up to date safety measures document how BtB will make the experience safe for everyone.
2. Festival attendees enter the site at their own risk.
3. For the safety of all festival attendees, security searches will be carried out on entry on to the site. You may be searched at the entrance or any part of the festival field or at site activities. Persons resisting searches may be refused entry, or be evicted from the site and have their wristband removed.
4. The following items are not permitted on the festival field or around Newton House or Dinefwr Castle and if found will be removed from the attendee and may result in that attendee being refused entry or asked to leave the festival:

• Illegal substances
• Laughing gas
• Open fires or BBQ
• Generators
• Glass containers
• Anything which could be interpreted as a weapon or threat
• Fireworks, flares or explosives
• Sound systems, lasers or strobe lighting
• Beyond the Border and the National Trust reserve the right to refuse attendees entry to the event if we consider them a risk, inconvenience or a possible disturbance to others.

5. Festival attendees must comply with all relevant statutes, safety announcements and directions from venue staff whilst attending the festival. Non-authorised persons may be refused entry to certain areas of the festival.

6. In the event of anti-social, unruly, unsafe or illegal behaviour or in the event of non-cooperation with event officials you may not be admitted or may be required to leave the site. In this case, no readmission will be permitted.

7. If attendees have any special requirements or concerns about any special effects (these include sound, audio visual, pyrotechnic effects or lighting effects) which may be featured, then prior notice should be provided to Beyond the Border via email.

8. Festival attendees’ personal arrangements including travel, accommodation or hospitality relating to the festival are at their own risk.

9. Beyond the Border is not liable for the loss or damage of vehicles, goods or other materials belonging to attendees, artists and crew attending the festival.

10. In no event will Beyond the Border or any of its agents or providers be liable for any damages including, but not limited to, any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, or the cost of procurement of substitute goods and services, arising out of or related to the festival, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise, other than: (a) in any circumstances where there is a breach of a legal duty of care owed to Beyond the Border; (b) in circumstances where such loss or damage is a reasonably foreseeable result of any such breach; and (c) to the extent that any increase in any loss or damage does not arise from a breach by festival attendees of any of these Terms and Conditions.

11. Nothing in these Terms and Conditions acts to exclude or limit Beyond the Border’s liability for death or personal injury resulting from our negligence, fraud or any other liability, which may not by applicable law be excluded or limited.

Any complaints about the festival should be made promptly to Beyond the Border. If any disputes arise, Beyond the Border will attempt to resolve them as soon as possible.

What we expect from our attendees
General behaviour

We are grateful that we have permission to use the land which is jointly managed and looked after by NT DInefwr, Wildlife Trust and CADW. The Beyond the Border festival site works across areas managed by all three organisations, each have their own regulations to protect heritage, nature and wildlife and all regulations must be adhered to by Festival audiences.

Beyond the Border Storytelling Festival and its attendees are extremely privileged to be able to enjoy a storytelling festival stepped in myth, legend, landscape, history, heritage, wildlife, nature.

As such we are committed to being a festival with 0 impact on this unique and special landscape. We are committed to working with these partners to support their fight against the loss of biodiversity, the protection of the SSSI and the protection of wildlife habitats, we are determined to leave the bats, deer, badgers and birds, and so many other species for future generations to enjoy.

We ask that you work with us to do this and consider your choices both at the festival and in your travel to the festival.

Terms and Conditions updated 1 October 2023.